CAPTAC’s Return Policy
If your order contains imaging errors or defective goods, we will of course take back the product and refund your money or send you a new product.
We also promise:
If you are dissatisfied with your order, you can return it within 30 days after ordering (this does not apply to custom orders). You can
- exchange it if you don’t like the product,
- receive a coupon for your next order, or
- have the product cost refunded, as long as it is not a custom order.
Please Contact Us if one of these reasons should apply to you.
Once a custom order has begun production, it cannot be canceled or refunded.
Every order you receive from CAPTAC is a unique, tailor-made item that has been especially made to order on demand.
If you feel your custom order is not quite what you expected, you may contact our office.
To help us keep our promise – we ask you to do a couple of things…
1. Don’t make a large order until you have made some kind of test!
If you are a little unsure about sizes, colors, cuts or printing techniques – submit a test order before making the big purchase!
2. Check your order’s e-mail confirmation immediately!
If you see a spelling mistake or have picked the wrong design, follow the link in the order confirmation e-mail and cancel the order immediately. Registered users can view their previous orders, edit them and re-order certain items. If you have ordered as a guest, you can follow the link in the confirmation e-mail to view your order details.
3. Order as soon as possible if you need your order for a specific date.
We are fast, but we cannot guarantee that your order will arrive at your door the very next day. Sometimes there can be delays due to design errors or stock issues.